Shipping and returns

To which areas does Hakim Oyoun deliver and what are the shipping rates?

We at Hakim Oyoun cooperate with ((the agreed shipping companies)) to ship orders to all cities of the Kingdom of Saudi Arabia, and the value of local shipping ((for example) for free). For international shipping, the shipping price is calculated according to the country to be shipped to. To serve you as required, please make sure to write the shipping address and the mobile number used for communication correctly and clearly when completing the order.

How long does it take to deliver my order?

If your order is from ready-made products, it will be shipped immediately after confirming the purchase process and will reach you within 24-48 hours inside the city of Riyadh and 2-4 working days outside the city of Riyadh (except for official holidays and Friday). But if your request is a special request, such as glasses with medical measurements or contact lenses with high vision measurements, this period may exceed the mentioned period, 2-5 working days, depending on availability. You will be notified by text message when your order is shipped with your shipment details so that you can follow up with the shipping company.

How can I follow up on my order?

((This option if it is available on the site))

You can follow the status of your order after logging in to your account from the My Orders page, and if you encounter any problem, do not hesitate to contact us.

Can I cancel my order?

Customer Service Email When you want to cancel your order, please contact us via the following email Please note that when canceling an order before shipping or before starting to execute your order if it is a special order, no fees will be charged to do so, and when canceling the order after it has been shipped or after starting to execute your special order, a fee for canceling the order will be charged 5% + shipping charges .

What are the commodities that are subject to return and exchange?

Goods subject to return and exchange are unmodified medical glasses and sunglasses that do not have a medical measurement added to them. Accessories and contact lenses, whether medical or adornment, and lens solutions, are non-refundable or exchangeable unless there is a defect in the product or an error in the order made by Hakeem Eyes. Discounted goods cannot be returned or replaced unless there is a defect in the product or an error in the order by Hakim Oyoun

What are the terms of return and exchange?

If you are not 100% satisfied with your returnable and exchangeable purchases, we are pleased to return the full value of your purchases (minus shipping and return fees) from the date you receive the order after the conditions apply. Please contact us via email, customer service email during

In the event that you wish to exchange, we are pleased to serve you to replace your order and choose the appropriate replacement after the conditions apply within 3 days from the date and time of receiving the order. In order to return or exchange goods, they must be in their original condition and with all accessories and basic packaging. The replacement must be the same value as the previous order or more. You can exchange a product for more than one product and pay the difference, if any. You can exchange or return purchases only once per order. The customer bears the shipping costs of returning or returning the order. After receiving the products to be returned or replaced and making sure that the conditions are met, the amount will be transferred to your bank account within a maximum period of 14 working days from the date of receipt.